Alignment Audit.
Every gap found, costed and sequenced.
A structured diagnostic across strategy, customer experience, collaboration and AI readiness. I test what The Brief found inside the business, put a rand range on each gap, and sequence the fixes in commercial order.
Duration.
4 to 6 weeks
Investment.
From R35,000
When it works best.
You're founder-led and setting the foundations before bad habits set in.
You're established, and the commercial return stopped matching the effort a while ago.
You brought AI in for speed and you haven't found the lift.
If you already know the one thing that's broken and you want it fixed, skip the audit and go straight to the initiative.
What it typically includes.
I start from The Brief, so the work begins already pointed at the problem.
Interviews.
I talk to as many people as possible around the business: team, clients, partners, board, investors, competitors, industry and media.
Research.
I do a deep dive into as many documents and sources as I can find. I look at your numbers, the customer journey and the business in context, and I compare how you think you show up with how you actually show up.
Process reviews.
I look at how people, process and technology (including AI) work together, cross-functionally, in support of the customer journey.
AI gets the same treatment: where it's earning its keep, where it's creating risk, and where it's doing work it was never suited to.
What you get.
A validated gap analysis across the four pillars, with a rand range on each gap's cost.
A strengths map of what's already working and ready to build on.
A prioritised roadmap with fixes sequenced by commercial impact, quick wins first.
Resource planning: who does what.
A measurement view so you can track whether fixes are working.
Every engagement is shaped around the business. Scope, sequencing and outputs are set before we start.
What it costs.
From R35,000.
What moves the number: how many teams are involved, how much of the customer journey the work covers, and how much access it needs. If the standard scope doesn't fit your budget, we change the scope rather than the rate.
How to start.
The diagnostic.
Take the Clarity Stack.
Growth has slowed and you can't yet see where. These 12 questions take about 10 minutes and are scored across strategy, customer experience, collaboration and AI readiness. This is where most CEOs start, and your answers set up our first session.
The conversation.
Book the working session.
If you already know where the gaps are, book the working session and bring them. 60 minutes on your business. The Brief lands within 48 hours: priorities and cost ranges, no pressure to proceed. If we move forward, a good next step is the Alignment Audit.