Approach.
The gaps close inside your teams.
I find the gaps slowing your growth, or take the ones you already know about off your plate, and close them with the people who run the business. The fixes hold after I've gone. Budget keeps going into acquisition while retention erodes, and teams keep working in parallel. Customers leave without saying why, and the business works harder every quarter for growth that gets slower.
The gap doesn't close on its own. It compounds.
The engagement path.
From first question to revenue moving again.
This is how an engagement usually runs. The Alignment Audit takes 4 to 6 weeks. What comes after it depends on what the audit finds and on the growth plan we build from it, so I scope that with you rather than quote it upfront. Some start with the audit, some with one urgent thing that can't wait, others with an AI question. We work at a pace your business and teams can absorb.
If you already know your gaps, start with the working session and bring them.
Book a working session01.
The Clarity Stack.
12 questions across strategy, customer experience, collaboration and AI readiness, about 10 minutes, free. You get a scored snapshot of where growth is stuck and where your strengths sit, and your answers become the material for our first session.
02.
The working session and The Brief.
60 minutes on your business, using your Clarity Stack results or the gaps you already know about. We work through what's slowing growth and what it's costing you. Within 48 hours you have The Brief: the gaps, the priority order, and a cost range for each piece of work. It's yours whether we work together or not.
03.
The Alignment Audit.
The Brief is a first read from one conversation. The Alignment Audit tests it inside the business, through interviews, research and process reviews across strategy, customer experience, collaboration and AI readiness.
I meet the teams next door to each other and walk the customer journey the way your customers do. You get a gap analysis with a rand cost on each gap, a strengths map, a roadmap, resource planning, and the quick wins sequenced first to get revenue moving. From R35,000.
04.
Revenue moving again.
Then we fix what the audit found, inside your teams: customer journey mapping, commercial strategy, marketing, customer retention, reporting and AI readiness. Most engagements use two or three, sequenced by what each gap is costing. I guide each piece through until it holds without me.
When the work needs standing ownership rather than a project, I stay on as a Fractional Chief Growth Officer, one or two days a week, running the growth plan alongside your leadership team.
How the CGO retainer worksHow to start.
The diagnostic.
Take the Clarity Stack.
Growth has slowed and you can't yet see where. These 12 questions take about 10 minutes and are scored across strategy, customer experience, collaboration and AI readiness. This is where most CEOs start, and your answers set up our first session.
The conversation.
Book a working session.
If you already know where the gaps are, book the working session and bring them. 60 minutes on your business. The Brief lands within 48 hours: priorities and cost ranges, no pressure to proceed. If we move forward, a good next step is the Alignment Audit.