AI is already in your business, and nobody owns what it's doing to your customers.

Most businesses bought AI faster than they can read it commercially. Tools arrived team by team, nobody owns the commercial outcome, and no one has measured what it's doing to customers.

Where you start depends on how far you've already gone. Some businesses are still deciding what to use, others have tools running in pockets with no owner and no measure, and others already have AI answering customers, where a weak answer costs a renewal. The audit reads your stage of maturity first, because the right next move is different at each one.

The work runs on the Trust Line. Above it is customer-facing, where a weak AI touch costs momentum, confidence and renewals. Below it is internal, where AI can usually move fast as long as the data, the ethics and the quality checks hold. Most businesses have never drawn that line, which is why AI saves time in one team and weakens the customer experience in the next.

You leave with your AI use costed and prioritised, one starting point with a named owner, and a commercial case your leadership team can decide on.

AI readiness is one of the four areas the Alignment Audit tests.

The AI Readiness Audit looks at what AI is doing inside your business. The Search Audit looks at what AI is saying about you outside it.